Willverse Co., Ltd. (the “Company”, “we”, “us”, or “our”) establishes this Privacy Policy (this “Policy”) regarding the handling of personal information of users (tourists) and guide partners (those who enter into an outsourcing agreement with the Company) in connection with the tourism guide service “YURAGI” (the “Service”) provided on this website.
Article 1 (Definition of Personal Information)
“Personal Information” means “personal information” as defined under Japan’s Act on the Protection of Personal Information, and refers to information about a living individual that can identify a specific person, including but not limited to: name, date of birth, address, telephone number, email address, bank account details, credit card information, details recorded on identity verification documents, service usage history, location information, and audio/video recordings.
Article 2 (Methods of Collecting Personal Information)
2.1 Information obtained from Users (Tourists)
Information entered at the time of reservation: name, address, telephone number, email address, payment information, passport details (for foreign nationals), and other information necessary for the provision of the Service.
Information automatically collected through the use of the Service: access logs, cookies and similar technologies, device identifiers, and related technical data.
2.2 Information obtained from Guide Partners
Information provided at the time of registration: name, address, telephone number, email address, date of birth, bank account information, identity verification information, career/qualification information, and similar details.
Information necessary for contract execution, compensation/payment processing, and tax procedures.
2.3 Information obtained from Third Parties
Usage history, payment results, and other information provided by our partners, including payment processors, cloud service providers, and advertising distributors.
Article 3 (Purposes of Use)
We use the collected Personal Information for the following purposes:
To provide, maintain, and operate the Service.
To process reservations, changes, cancellations, and related procedures.
To match users with guide partners and to perform guiding services and related operations.
To process payments for service fees. Note: We do not directly obtain or store credit card information; such information is processed through payment processors.
To pay compensation to guide partners and handle associated tax processing.
To conduct identity verification, prevent fraudulent use, ensure security, and address disputes or incidents.
To respond to inquiries and provide customer support (including identity verification).
To improve the quality of the Service, provide information on new features or campaigns, and conduct surveys and other marketing research.
To analyze usage and optimize advertising through cookies and similar technologies.
To conduct market analysis and develop new services using anonymized and statistical data.
To perform other tasks incidental to the purposes listed above.
Article 4 (Provision to Third Parties)
We will not provide Personal Information to third parties without the prior consent of the individual, except in the following cases:
Where required by laws or regulations.
Where necessary to protect the life, body, or property of a person and it is difficult to obtain the individual’s consent.
Where particularly necessary to improve public health or promote the sound growth of children.
Where necessary for a national agency, local government, or a person entrusted by them to perform affairs prescribed by laws or regulations.
Where Personal Information is provided in connection with the succession of business due to a merger or other reasons.
Where necessary for the execution of the Service, we may provide user information (such as name, contact details, reservation details, etc.) to guide partners.
Where outsourcing is necessary, including providing settlement information to financial institutions and entrusting information to cloud service providers or advertising distributors.
Article 5 (Outsourcing of Handling)
We may entrust the handling of Personal Information to third parties to the extent necessary to achieve the purposes of use. In such cases, we will appropriately select the contractor and supervise them through measures such as concluding confidentiality agreements and conducting necessary oversight.
Article 6 (Joint Use)
We may jointly use Personal Information with partner companies. In such cases, we will clearly indicate the purposes of use, items of Personal Information to be jointly used, the scope of joint users, and the party responsible for managing the jointly used information.
Article 7 (Anonymized and Statistical Information)
We may create information that does not identify individuals (including anonymized and statistical information) and use or provide such information for the purposes of service improvement, marketing, market analysis, and the development of new services.
Article 8 (Use of Cookies and Similar Technologies)
The Service uses cookies, access analytics tools, and advertising technologies. Information obtained through these technologies is used to understand usage, improve the Service, and optimize advertising. You can disable cookies via your browser settings; however, doing so may result in certain parts of the Service not functioning properly.
Article 9 (Procedures for Disclosure, Correction, Suspension of Use, etc.)
If we receive a request from an individual regarding their Personal Information—such as for disclosure, correction, addition, deletion, suspension of use, erasure, or suspension of provision to third parties—we will respond promptly in accordance with applicable laws and regulations. However, we may not be able to comply with a request if:
There is a risk of harm to the life, body, property, or other rights and interests of the individual or a third party;
It would significantly interfere with our operations; or
It would violate applicable laws or regulations.
Article 10 (Security Measures)
We implement appropriate security measures to prevent the leakage, loss, or damage of Personal Information, including but not limited to access restrictions, encryption, audit log management, and employee training.
Article 11 (Amendments to this Policy)
Except where otherwise required by laws or regulations, we may revise this Policy without prior notice to users. Revisions shall become effective at the time they are posted on this website.
Article 12 (Contact Information)
For inquiries regarding this Policy, please contact:
Willverse Co., Ltd.
E-mail: yuragi-support@willverse.io
Enacted: August 25, 2025
Willverse Co., Ltd.
Note: This English version is provided for reference. If you deploy it as your official privacy policy, please ensure compliance with applicable laws (e.g., Japan APPI, and if relevant, GDPR/CCPA) with legal counsel.
